Do you want to take the worry out of your online business? ...

Do you want the security of knowing your have effective and efficient support to answer your questions, address your concerns and provide prompt advice and resolutions to issues or problems your online business might have?

Then Rapid Response Support* is for you.

This service is a premium support service that is focused on the efficient response to questions and problems regardless of the time of day or night, whether it be a business day or the weekend.

Here are just some instances when our Rapid Response team can assist you:

X-Cart Software specific

something gone wrong with your cart whilst you were updating products, adding information etc
you made a small modification to your X-Cart code and now there are errors everywhere
you just are not sure on how to accomplish a specific task in the X-Cart admin area
we have marketing scheduled in for a specific date and must have specific changes done to the website by this time

Technical Issues

you are unable to access your website, and yet email is still working
I think I have deleted something I shouldn't when I FTP'd into my site
I've broken my cart!
our credit card payment gateway seems to have stopped working
I have just purchased a security certificate, and need it installed urgently
I think my email is blacklisted as I am getting bounce-backs!

Graphic Design Issues

how does I edit an image?
I need to change an image associated with the cart template itself, but where do I find it
just to name a few...

Turnaround time for answering of Rapid Response Support* queries is not more than 24 hours, but with a focus on getting back to as soon as possible.

If you question isn't urgent, you can still use our client helpdesk* as queries put through there are charged under 'X-Cart Maintenance Services' conditions of $66.00 per hour*.

* Please note: should an enquiry be deemed to be our responsibility, or a problem has been caused our end, no charge will be applicable. Furthermore, if it is software-related we will contact X-Cart on your behalf and again if problem is considered a software bug etc, you won't be charged for the time taken for us to communication with X-Cart, and will be offered all options to fix your problem including applying patches to fix the bug yourself (free), or having us or X-Cart fix it for you (fee applies).

Not sure where to start? See how easy and affordable getting your business online can be. Get a free, no-obligation quote today!

Our staff look forward to assist you enquiries. Prospective clients, get your free evaluation. Attention affiliates and resellers - JXC Partnership Programs launching soon - register your interest today!

A comprehensive email marketing tool, branded to match your existing website. Easily reach your customers and gauge the success of your marketing campaigns through inbuilt tracking of emails sent, opened, links clicked, those who unsubscribed and emails that bounce.