* Important note: When ordering this service you must provide brief summary of problem/issue in the 'comments' section above. If we require further information once your order is placed, we will email you.
Minimum charge for this premium service: 1 hour
This service is a premium support service that is focused on the efficient response to questions and problems regardless of the time of day or night, whether it be a business day or the weekend.
Here are just some instances when our Rapid Response team can assist you:
X-Cart Software-specific
- Something has gone wrong with your cart whilst you were updating products, adding information etc.
- You made a modification to your X-Cart code and now there are errors everywhere or the dreaded 'smarty error'!
- You just are not sure on how to accomplish a specific task in the X-Cart admin area.
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You have marketing scheduled in for a specific date and must have specific changes done to the website by this time.
Technical Issues
- You are unable to access your website, and yet email is still working.
- You think you have deleted something you shouldn't when you FTP'd into your site
- "I've broken my cart!"
- Your credit card payment gateway seems to have stopped working.
- You have just purchased a security certificate, and need it installed urgently.
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I think my email is blacklisted as I am getting bounce-backs!
Graphics-related Issues
- How do I edit an image?
- I need to change an image associated with the cart template itself, but where do I find it?
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How do I insert an image into a newslettter?
Turnaround time for answering of Rapid Response Support queries is not more than 24 hours, but most often within a matter of hours. Our focus is getting your issue resolved urgently. |
