X-Cart Technical Support (Rapid Response)

Details

SKU

XC-TSRS

Price:

AUD$110.00
including GST

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This service is a premium support service that is focused on the efficient response to questions and problems regardless of the time of day or night, whether it be a business day or the weekend.
Here are just some instances when our Rapid Response team can assist you:

X-Cart Software-specific

something gone wrong with your cart whilst you were updating products, adding information etc
you made a small modification to your X-Cart code and now there are errors everywhere
you just are not sure on how to accomplish a specific task in the X-Cart admin area
we have marketing scheduled in for a specific date and must have specific changes done to the website by this time

Technical Issues

you are unable to access your website, and yet email is still working
I think I have deleted something I shouldn't when I FTP'd into my site
I've broken my cart!
our credit card payment gateway seems to have stopped working
I have just purchased a security certificate, and need it installed urgently
I think my email is blacklisted as I am getting bounce-backs!

Graphics-related Issues

how does I edit an image?
I need to change an image associated with the cart template itself, but where do I find it
how do I insert an image into a newslettter?

Turnaround time for answering of Rapid Response Support* queries is not more than 24 hours, but with a focus on getting back to as soon as possible.

Strict timesheet maintained so you only get charged for the exact time used.

* Please note: should an enquiry be deemed to be our responsibility, or a problem has been caused our end, no charge will be applicable. Furthermore, if it is software-related we will contact X-Cart on your behalf and again if problem is considered a software bug etc, you won't be charged for the time taken for us to communication with X-Cart, and will be offered all options to fix your problem including applying patches to fix the bug yourself (free), or having us or X-Cart fix it for you (fee applies).

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