We would remind all clients that they need to ensure the security of their website at all times by regularly changing all logins relevant to their site, including:

• cPanel passwords (for both web and email hosting consoles)
• X-Cart admin password/s

The best passwords are a combinations of numbers and letters (lower and uppercase), at least 8 characters in length.

Change cPanel passwords *

Web Hosting Console

1.  Go to: http://cpanel.yourdomainname.com.au/ (use your domain name)
2.  In pop-up window type in the current username/password

3.  Once logged in, under ‘Preferences’ click on the ‘Change Password’ icon

4.  Then type in existing password, and then use the cPanel generator to create a new one

5. Click on ‘Change your password now!’ button and you are done

Email Hosting Console

1.  Go to: https://www.jxc1.com.au:2083/

2.  In pop-up window type in the current username/password

3.  Once logged in, under ‘Preferences’ click on the ‘Change Password’ icon

4.  Then type in existing password, and then use the cPanel generator to create a new one

5. Click on ‘Change your password now!’ button and you are done

* We strongly recommend that you create a password strength of at least 90/100. Just click on the ‘regenerate’ button until you display one strong enough.

Change X-Cart Admin password **

1. Log into your X-Cart admin

2. Under ‘Management’ click on ‘Users’

3. Search for your username

4. Open up your profile, scroll down near page bottom and change password

** We strongly advise that your X-Cart password is a combination of numbers and letters (no spaces or symbols), as least 8 characters long. Also, should you need to give access to your X-Cart admin to an external party, we recommend you create a separate Administration login for them, which can then be deleted once their access if no longer required. Simply go to Management >> Users >> Create administrator profile.

FTP

We also suggest that if you need to provide FTP to an external party that you create a separate FTP login for them via your cPanel Web Hosting console. Once logged into your cPanel, In the ‘Files’ section, click on the ‘FTP Accounts’ icon. Once access by the external party is no longer required, come back into this section and delete the logins for them.

When accessing your site via FTP, SFTP connections rather than FTP should be used, using port 22351 to connect to the server. Most FTP programs support this protocol and being a secure connection will ensure added security.

If you have any questions regarding the above, or need a hand to reset your password, please don’t hesitate to contact us as support@justxcart.com.au.